Review these terms and the seller details, tax and renewal totals shown at checkout before placing a paid order.
What support covers
Physical hardware, connectivity and access help. Customer applications, independent backups, data recovery and specialist troubleshooting are outside the base scope.
Hours and response
Proposed operating hours are Monday–Friday, 09:00–18:00 Singapore time, pending operator approval. This is not a 24/7 live support promise.
Maintenance and faults
Planned maintenance should be communicated ahead of time. Dedicated hardware can fail and does not provide automatic failover. Replacement may require a scheduled migration or reimage.
Availability reporting
Historical uptime will only be published from actual monitoring. A network ping alone does not prove a desktop is usable. Formal measurement and any credit policy require separate approval.