01Where will the computers be hosted?+
The planned location is a TIA-942 datacenter in Singapore with 24/7 cooling. Each customer is assigned a dedicated physical machine. Facility deployment, hardware checks and access are confirmed before ordering; no particular facility rating or uptime SLA is claimed.
02What network speed comes with each plan?+
Every plan includes a 100 Mbps Asia-focused network service designed for low-latency regional access. Actual latency and throughput depend on your connection, routing and destination. The Ethernet-port speed is not the internet service speed. Transfer allowances and any public-service access are confirmed before ordering.
03Can I run trading tools, automations or AI agents?+
Discuss compatible Linux trading dashboards, alerts, scheduled jobs, programming tools and personal AI agents with us. Test your application, credentials and recovery process first. Windows-only terminals are not included; no trading outcome, exchange-colocation latency or uninterrupted execution is promised. Mac plans remain limited to approved developer workflows.
04Do you offer Mac mini plans?+
Yes. Mac mini M6 16GB offers an Apple M6 Mac mini with 16GB unified memory and 512GB SSD; Mac mini M6 32GB has 32GB and 1TB. Both have a 12-core CPU and 12-core GPU. They are dedicated developer plans for software development, builds and testing. Contact us to confirm availability, application compatibility and access requirements. Apple Developer memberships and paid apps are not included.
05Is this a virtual machine?+
No. The service reserves one dedicated physical mini PC for your paid rental term. You do not share its desktop with other customers.
06Do I own the mini PC?+
No. You rent access to the machine. The physical hardware remains ours throughout and after your rental.
07Is Windows included?+
No. Our PC plans use Linux LTS; Mac mini M6 16GB and Mac mini M6 32GB use macOS for development workloads. Windows options are not available to order. Check application compatibility with us; Microsoft Office is not included.
08How do I connect?+
The planned service uses a supported native remote desktop client through a secure gateway. Access is issued only after your assigned machine has passed provisioning checks. Browser access is not commissioned yet.
09Can I install my own software?+
You can install compatible, properly licensed applications within the acceptable-use policy. Bring your own accounts and subscriptions. Ask us to check a specific workload before ordering.
10Are my files backed up?+
Automatic file backups are not included. Keep independent backups of your files and export them before your service ends.
11Can I use a phone or tablet?+
Supported clients may connect, but comfort, features and responsiveness depend on your device, client and network. A keyboard and larger screen are usually more practical for desktop work.
12Is my desktop always on?+
The machine is intended for 24/7 operation in a continuously cooled datacenter, so approved background work can continue when your laptop disconnects. Maintenance, hardware faults, your actions and policy limits can interrupt it. This is not a contractual uptime guarantee or a promise of 24/7 live support.
13Can I restart or reinstall?+
The customer portal supports operator requests. A reinstall erases your files and requires an explicit confirmation. Automated hardware controls are disabled until tested on the exact device.
14Can I change plans?+
A different plan means a physical hardware reassignment and a migration plan. Availability and data transfer need to be agreed; it is not an instant resize.
15What happens when I cancel?+
Cancel renewal from your billing portal. Your paid service continues to the end of the billing period. Export your files before that date and contact support about offboarding or any refund request. Cancellation does not immediately erase your files.
16Can multiple people share a PC?+
Each plan is for one named customer and user. Concurrent multi-user sessions and resale are not included.
17What support is included?+
The intended scope covers physical hardware, connectivity and access help. Application management and customer data recovery are not included. Confirm support hours with us before ordering.
18Can I host public services?+
Not by default. Inbound ports and server workloads require separate review. Public RDP/VNC and unrestricted outbound mail are not offered.
19Will it feel fast from my country?+
Distance, internet routing and your workload affect responsiveness. Singapore and nearby users are the primary audience. We cannot promise local-PC latency everywhere.
Have a specific workload in mind? Ask us about it.
