What the app stores
Contact name, reply email, inquiry, account details, service and billing references, support messages, consent versions and limited security metadata. Card details are handled by the payment provider, never stored here.
Why information is used
To respond to requests, administer accounts, prepare service, handle billing and investigate security incidents. Marketing consent is separate, optional and unticked.
Access and subprocessors
Operator access is restricted. This is not a zero-knowledge service. Payment, email and infrastructure providers may process data outside Singapore; final provider contracts and comparable transfer protections require review. No claim is made that all data remains in Singapore.
Retention and requests
Use the contact form to request access, correction or deletion of information you have submitted. Select the privacy topic and describe your request without including passwords, identity documents or payment-card details.
Security and incidents
Use unique account credentials and MFA. Reasonable safeguards, recovery testing and an incident assessment process are required; no compliance certification is claimed. Incidents need assessment against current PDPC notification rules.
Cookies and analytics
The portal uses essential session and security cookies. No advertising analytics or tracking pixels are installed. Optional analytics would need a separate purpose and consent review.